Patient Advocate

Department: Patient Services

Reports to: Patient Services Manager

GENERAL DESCRIPTION: The Advocate Volunteer at the Pregnancy Resource Center (PRC) is a regularly scheduled volunteer who has a heart for our ministry and patients. The Advocate meets with patients, establishing a rapport through the intake process. During a patient appointment, the Patient Advocate will discuss the patient's situation, her options, provide resources and offer a pregnancy test. Advocates play a vital role in the daily operations of the Center by providing valuable interaction with patients and staff. 

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ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.

• Meet with patient and use Patient Intake Form to discuss her life situation in an atmosphere of warmth and compassion through active listening and other helping skills

• Follows appointment flow guidelines for each appointment

• Discuss patient's pregnancy options using a Decision Guide

• Offer appropriate peer counseling to a patient's situation, including resources and referrals

• Work with a nurse for the pregnancy test and medical intake portion of the appointment

• Promote an ultrasound appointment and/or Expecting Miracles classes as next steps for a patient, when applicable

• Tidy and stock consultations rooms prior to each shift

• Look for opportunities to share the love of Jesus Christ and His plan of salvation

• Appropriately follow up with patients according to the policies and procedures and guidelines of the Center

CONTINUED TRAINING:

• Must complete Advocate Training, EvanTell Evangelism Training and any other training deemed necessary by the Patient Services Director

• Follows all policies and procedures established by the PRC and makes note of changes as they are announced

• Read through and be familiar with patient brochures

• Regularly review resource lists and other community referral sources for patients

• Read through articles or other information provided by staff

• Role-play with other volunteers and Patient Services Director; keep up on discussing important information such as abortion procedures, abstinence discussions and gospel presentations

• Complete all initial orientation training and education within 30 days of hire/volunteer engagement

OTHER DUTIES AS ASSIGNED

WORK SCHEDULE:

• One shift per week (One year commitment unless otherwise discussed with Patient Services Manager)

• Three Volunteer In-Service Meetings per year